Oly Keskinidis

Elle P. Studio FAQs

Oly Keskinidis
 Elle P. Studio FAQs

Do I need a commercial license if I’m using your artwork to create a logo, Facebook cover, website header?

It depends. If you are creating for yourself or your business, then a commercial license is not needed. However, if you are a website designer and are creating something for a client, than a commercial license is needed.

Does licensing come with the artwork?

 NO. We do not include any licensing with our artwork listings. Instead we offer two types commercial licenses that you can purchase. They can be found here:

https://www.etsy.com/shop/EllePStudio?section_id=19941274

Do you offer customs?

At this moment we are not offering custom illustrations.

Can I send friends a “Baby Elle Doll” (or any file) as a gift?

Files can not be gifted, loaned, shared, re-sold, claimed, transferee, copied, or given away. This includes "Happy Mail". When you purchase Elle P. Studio artwork, that artwork is licensed to ONE user, whether you intend on using the artwork as personal use, or commercial use. Printing a die cut, and sending it as Happy Mail is not allowed. 

Can I add text to my Elle doll?

You can as long as you have purchased the file yourself. You can not however, do this for others if they have not purchased the file. 

Can I change the artwork? For example, add a nose to the Elle Doll? Or change her outfit?

No ,you can not. The reason is because we then get clients asking for the same version, and unfortunately, we can not offer them that.

What products can I NOT create for commercial use using your artwork?

  • -T-Shirts/Apparel / Totes/ Handbags
  • -Mugs/Drinkware
  • -Notebook covers (Planner Dashboards are okay)
  • -Stationery (Notepads/Notebooks/Journals/Sticky Pads, etc.)
  • -Cellphone covers/accessories
  • -Art prints (physical or digital are not allowed)
  • -Graphic packages/Downloads (aka Business card templates, pre-designed logos, etc)

ELLE DOLLS:

Along with the items mentioned above, Elle Dolls can not be used to make commercial products other than Planner dashboards/covers, or planner stickers. 

Clipart (not Elle Dolls) used to create commercial products, can not make up 100% of your final design. 

Commercial Stationery items include:

Calendars, Gift Tags, Notepads/Notebooks/Journals/Sticky Pads, etc. 

If there's an item you don't see mentioned here, please just contact us for approval!

Can I create digital planner stickers with your artwork?

As long as the art files can not be retrieved from your digital download, then that is fine. For example, the artwork must be layered and locked over a pattern/background.

Can I use you art to make planner stickers that I plan on selling?

YES! As long as either a basic license is purchased, or a large license. All licenses are explained in each listing in full detail, as well as in this article found here:

http://www.shopellepstudio.com/blog-2/2017/6/5/all-about-our-licensing

Are the fonts used as "place holders" included?

Unfortunately, they are not. We do not sell our illustrations as layered PSDs.

Are all files in PNG format?

Some are, some are not. The only file we do not offer at this time is PDF format, however, please read all listing to make sure you are aware that what you are purchasing has either a white background or transparent background.

Do I need commercial licensing for personal use?

No, You only need a commercial license when you plan on using the artwork for commercial purposes. If you are purchasing the artwork to make yourself something, and do not plan on selling it, then you only need to purchase the artwork - you do not need to purchase licensing. 

How many commercial licenses do I need to purchase?

It depends on how many listings of artwork you purchase. For each listing of artwork you purchase, and want to use commercially, then a commercial license also needs to be added. So if you purchase an "Elle Doll", a "Clipart Bundle" and the matching "Paper Set", then you must purchase either 3 Basic commercial licenses, or 3 Large licenses, along with the artwork.

I don’t want this file anymore, can I get a refund?

Unfortunately do to the nature of these files, ALL SALES ARE FINAL. We do not offer returns. 

Can you make this Elle Doll have red hair?

Unfortunately, we can not. 

What happens if I'm caught using your artwork and haven't bought commercial licensing?

Failure to purchase commercial licensing will result in a copyright infringement notice filed with Etsy, as well as full payment of over-due commercial licensing fees, which will be charged at $100/per each listing of artwork that was used without commercial licensing.

NEW LICENSING MUST BE PURCHASED FOR A NEW PROJECT:

If licensing was purchased with previous artwork, and was not used, you can not "transfer" licensing "uses"- NEW licensing must be purchased for a new project. 

By purchasing Elle P. studio artwork, you are agreeing to our terms of use.

Do I need licensing if I'm pre-selling and don't know how many items I'll end up selling?

Yes. We actually have a basic license that you must purchase before listing any products that contain Elle P. Studio artwork. Once you realize you've pre-sold or exceeded 350  products, then you may "Upgrade" to an extended license by purchasing our "Upgrade license" listing found in our shop.

Does this Elle Doll come in a darker skin tone?

Unless indicated in the listing description, she most likely does not. This is because she is an older illustration. However, we do offer lots of Elle Dolls in various skin tones / hair colors. Simply select the category “Baby Elle Dolls”, “Task Elle Dolls”, or “Elle Dolls” to see our entire collection!

I live in China, and can’t use any Google services to access the files- Can you send them via email?

Unfortunately, our files are too large, so regardless if we email them to you, Google automatically converts them to a Google drive link. Due to the high resolution of our artwork, there is no way around this. 

Can I use your files to pass out at a planner meet up?

No you can not. Files can not be gifted, loaned, shared, re-sold, claimed, transferee, copied, or given away. 

Can I purchase your files and send to a friend to print and cut for me?

No, but there are plenty of shops that sell our files as die cuts! Simply search “Elle P. Studio on Instagram or Etsy to see what shops are selling our art as stickers/die cuts.

Can I change the dolls outfit, or color of clothing item to make her exclusive to my shop?

If you would like exclusive artwork, we do have a special license for that. If you would like more information, please message us via Etsy!

I sent you a message/comment via Instagram but you have not replied?

Unfortunately, we do not look at our DMs on Instagram. If you would like to reach us, please do so via Etsy. 

I sent you a message last night and I haven’t heard back...

Please understand that we do our very best to reply to everyone in a timely manner during our business hours. During sales, we get bombarded with lots of questions, so please allow us 48-72 hours to get back to you :)

I can't get my printer to print your files, can you help? 

Unfortunately, due to the vast array of computer programs/printers, and no knowledge of the program you are using or what error message you are receiving, we can not help with computer/printer related problems. 

I can’t download the files - Can you help?

If you have a problem accessing the Google Drive link we have provided you with, please double check that you do not have an ad blocker enabled and that you have access to the internet.  We make sure to TRIPLE check that ALL of our Google Drive links are working prior to releasing. Sometimes, simply closing out your browser or restarting your computer can fix any issues you might have downloading files from the internet. 

If you have searched on Google and can’t seem to find a resolution, please message us and we will do our very best to help you. 

I do not want to waste my colored ink - Could you send the files in black and white?

Rather than us do this, you can simply change your printer settings to print in black and white :)

I see the Google Drive link in the file I downloaded from Etsy, but I can't click on it, can you help?

If you can't click the link simply highlight it, copy and paste right into your web browser's address bar :)